Why book with Tripindigo?

Tripindigo: Why book with us?

Local knowledge, the only East African market specilaists online, excellent pricing on all products and services, build your itinerary in a single transaction by linking your local flights, best hotels, transfers, car hire, and activity / experiences options in one place.

Real time confirmations.

Instantly receive tickets and vouchers via email.

Globally secure online payments.

No quibble change and refund process if required.

Customer support and call centre.

Our mission: to see you have a trouble free and happy journey.

Your Flights:

Tripindigo makes it easy to combine the best routes and flight prices for single and multi-leg flights into a single booking.
If you need to change or cancel, no problem. You need only contact our customer services team here. We will handle all communications with the airlines to assure you get the best assistance possible.

Please compare below the benefits of booking with us:

10 reasons to book flights with Tripindigo:

  1. Search, compare airline prices and schedules from multiple airlines all in one place.

  2. Same prices as you’ll get from the airline - we earn a commission and do not add on any fees.

  3. Customer support: - we care and are available when you need us.

  4. Availability is live: - no email, no phone calls to secure your booking.

  5. Amend your bookings up to 7 days before departure - our Ts&Cs are the same for each airline whose tickets you book and pay for through Tripindigo.

  6. Transfer to another airline for free should the changes you need not be met by the booked airline*

  7. No fees for changes and cancellations within 7 days of flying*(pay only the transaction fee we’ve had to pay to have the payment securely processes - see 10 below).

  8. Multi-leg bookings are easy whether you use the same airline or not. All on one website, and in one transaction.

  9. Choose a currency you’d prefer to pay with. Local, USD, EUR, GBP

  10. Payments are secure - we process your payments through one of the world’s most secure payment processors Direct Pay Online.

* Please check the airlines Terms and Conditions for full details

Your hotels, car hire, transfers and experiences with Tripindigo?

  • The only specialist OTA in the region with 5 years behind us
    • Over 8000 sales to-date.
    • Internationally recognised site and payment security credentials
    • Local knowledge and experience
    • Local call and customer care centre
      • English and Swahili spoken
    • We work directly with business owners and their operations people
    • Our prices are based on the best wholesale prices available, and we ensure absolute price competitiveness.
    • We encourage our clients to compare our prices: they can see for themselves.
  • We present a range of accommodation options across multiple budget options
    • No surprises and disappointments.
  • Our Tripindigo rating index is based on multiple review sources, containing only public and user ratings

How and why you earn discounts on your flights when you book hotels with us.

  • Tripindigo takes a guaranteed portion of its commission on hotel room sales and put this towards the costs of each buyers’ flight costs
    • The buyer must have bought both the flights / air tickets and booked their hotel
  • Many OTAs (on-line travel agents) are moving to offer combinations of flights / hotels / car hire / transfers and activities
    • In response to consumer buying behaviour
    • To grow turnover and margins
  • All OTAs derive revenue from direct and indirect commissions
    • Commissions earned on flights internationally are very low and only the very big OTAs with huge volumes make money on their sale
    • Commissions earned on accommodation, transfers, car hire and activities earn sellers’ higher commissions, typically between 12.5% and 32%.
  • Tripindigo knows that a well-run OTA can be a successful business with margins in the high single and low double digits ie: 8% - 13%.
    • We therefore reduce our own income to give our customers more value, and to attract new users to our business.
  • Our commitment to our customers:
    • Fair prices, excellent value#
    • Hotel prices that when compared show how effectively we buy, and pass on the savings to our customer
    • Present products and services with good credentials and which are trustworthy.



  • Safe and Secure
  • Hassle free
  • No hidden fees
  • Best prices, best routes, best schedules
  • We do the change work for you

  heretohelp@tripindigo.com   |     +255 (0) 766 796 685 or +44 (0)208 1333424