Terms and conditions

Terms and conditions

Tripindigo and Tripindigo.com is the trading name of the on-line travel agent platform at www.tripindigo.com.

Tripindigo is wholly owned and operated by EasyOTA Ltd.

The following Terms and Conditions apply generally to all services offered by Tripindigo and the use of the website Tripindigo.com

Please ensure you carefully read the Terms and Conditions. Your payment for any of the Flight Tickets, Accommodation, Car Hire, Transfers and Experiences confirms acceptance of these terms and conditions.

  1. Tripindigo acts as a disclosed agent for the airlines, accommodation providers, car hire companies, transfer companies and experience providers (the ‘service provider/s’)

  2. By booking on the Tripindigo website, you enter a contract directly with the selected service provider/s.

  3. Bookings are subject to the airlines, accommodation providers, car hire companies, transfer companies and experience providers’ terms and conditions, and policies and you should read these before proceeding with your booking.

a.For a Flight company’s full terms and conditions select the relevant carrier from the list below

  1. Aero NAV's Full Terms and Conditions

  2. Aerolink's Full Terms and Conditions

  3. Air Excel's Full Terms and Conditions

  4. Airkenya Express's Full Terms and Conditions

  5. As Salaam Air's Full Terms and Conditions

  6. Auric Air's Full Terms and Conditions

  7. Blue Sky Aviation's Full Terms and Conditions

  8. Coastal Aviation's Full Terms and Conditions

  9. FlightLink's Full Terms and Conditions

  10. Fly 540's Full Terms and Conditions

  11. Mombasa Air Safari's Full Terms and Conditions

  12. Regional Air's Full Terms and Conditions

  13. Safarilink's Full Terms and Conditions

  14. Skyward Express's Full Terms and Conditions

​b. ​For any other service provider on the Tripindigo website, such service providers’ complete list of terms and conditions are found on their page prior to checking out.


  1. Our role as agent is limited to facilitating bookings and arranging documentation.


  1. A Tripindigo booking is an offer by you to purchase the relevant service as offered on the Tripindigo website.

  1. CONTRACT: A contract for the service arises directly between you and the airlines, accommodation providers, car hire companies, transfer companies and experience providers when Tripindigo sends you a confirmation email and itinerary indicating that your booking has been accepted, and processed your card payment. It is not until you receive a booking confirmation email from us or your card has been charged that your selected service/s is/are booked and paid and your booking with the service provider/s is finalised.

  1. The onus rests on you to carefully check and correct any mistakes in your reservation request and in any confirmation received via Tripindigo from the airlines, accommodation providers, car hire companies, transfer companies and experience providers.

  1. AIRLINE SCHEDULES MAY CHANGE: Airlines’ schedules may change and flights may be delayed or cancelled for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions, network changes and late inbound aircraft. Accordingly, Tripindigo does not guarantee that the airlines, will be able to carry you and your baggage in accordance with the date and time of the flights specified in your booking. Please ensure that accurate passenger details are provided when you make your booking so any changes can be notified to you.

  1. By making a booking through Tripindigo you warrant that you are at least 18 years old.

  1. Tripindigo have a right to accept or reject bookings at our discretion.

  1. Tripindigo does not accept any liability of whatever nature, whether in contract, or otherwise, for the acts, omissions or default, whether negligent or otherwise, of any represented service provider/s whom Tripindigo have no direct control over.


  1. Any changes to airlines, accommodation providers, car hire companies, transfer companies and experience providers’ schedules / services (including delays) are under the service provider’s management and are not Tripindigo’s fault or responsibility.

  1. Tripindigo always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to us by email.

Airlines, Accommodation Providers, Car Hire Companies, Transfer Companies and Experience Providers’ Rules and Conditions of Service Provision apply.


  1. For each flight booking there are additional airline flight (or fare) rules specific to that flight. They may, for example, state that the ticket cannot be cancelled or is non-refundable, and have other information relating to itinerary and refunds. You should read the flight rules for each ticket. You can find the relevant flight rules when you progress through the booking path.

  1. You are responsible for complying with the airline’s rules in relation to check-in times, reconfirmation of flights or other matters. We accept no responsibility for any issue arising due to non-compliance with rules set by the airline.

  1. Some airlines may not accept you if you need special assistance, or may apply additional fees for providing special assistance. Dangerous goods are prohibited on all flights. Pets cannot be carried as luggage.

  1. Adding your frequent flyer details to your booking does not indicate or guarantee that the selected fare is eligible for frequent flyer points or that the airline will award points for your flight.


The flight fare price, taxes and booking fee as displayed in the booking summary are added together to form your final quotation.

Prices displayed include pre-paid taxes only where specified and are subject to airlines availability.

Some taxes and surcharges are not pre-payable; it is your responsibility to pay these to the airlines when required.

Fares and taxes are subject to change and are not guaranteed until you receive a confirmation email when your credit card will be charged. Any fare or tax change will be notified to you prior to you completing the booking. Upon successful confirmation, you will be charged the booking price that is displayed in your final booking summary immediately before you click ‘Book It’.

Airlines’ fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply.


These are the responsibility of all individual travellers.

For domestic flights the name of the booked passenger must match the passenger's photo ID provided at check-in.

When you make an international flight booking it is your responsibility to ensure that the booking name appears exactly as it does in your passport. Tripindigo takes no responsibility for names entered in any variation other than what is on your passport and in the same order.

You must ensure your passport has a validity of at least six months from the date of arrival into any country.

You are responsible for ensuring that you meet the passport, visa, health and other documentation requirements, current at the time of travel, of the countries you wish to visit and those that you transit (even if it is for a plane change).

Tripindigo will not accept any responsibility if you are denied boarding or deported due to non-fulfilment of the above.


  1. The airlines’ policy on cancellations and amendments will be displayed on the booking page. If you need to change or cancel your flight, it is your responsibility to contact us as soon as possible. This enables us to attempt to cancel your reservation with the airlines.

Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes. In most cases, airlines will charge a cancellation fee (in some instances this may be 100% of the fare).

  1. Airlines, accommodation providers, car hire companies, transfer companies and experience providers’ refunds may take up to 12 weeks to be processed by the service providers and this is beyond our control.

Where refunds are due to you directly from a service provider, Tripindigo will provide reasonable assistance to you in claiming the refund from the relevant service provider/s.

Please note: all refunds are processed in accordance with the serice / product owner Terms and Conditions and OR . Refunds made may in some instances be made nett of direct fees incurred (the payment provider fees) in processing the payment portion of the booking.

Complaints concerning Products and Services booked

In case of disputes or protests, please ensure contact us immediately so the Supplier can do its utmost to assist in the resolution of the issue.

We nor the supplier take any responsibility for the quality of the hotel booked. Any complaints relating to hotel facilities, standard or quality need to be brought to the attention of the hotel management at the time of the stay so the hotel can be given the opportunity to try and rectify the situation.

If you have done this and not received a satisfactory resolution to the problem please contact our Customer Help Centre.

If a counter offer or a reduction of the price of the stay is made by the hotel where the Supplier is required to resolve the issue later, you will need to provide proof of this in writing, endorsed and signed by the hotel.

If it is not possible to resolve the issue at the time, the complaint should come to us in writing within fifteen days of the last day of the occupancy. After this deadline nothing else will be taken into consideration.

The Supplier will apply all measures reasonably available to them so that their Providers accept the responsibility and compensation for any complaint by the Client’s Customers regarding the services provided by the Supplier.

Neither Tripindigo nor The Supplier shall have no personal liability to the Client or Customer for complaints.


  1. Tripindigo make every effort to ensure all information displayed on the site is accurate; however, as considerable information is accessed from our suppliers, and in many cases directly maintained by said suppliers, Tripindigo are unable to guarantee the accuracy of all information nor are Tripindigo able to guarantee that the site is free of errors or faults.

  1. Tripindigo reserve the right to change flight information published on the site at any time. Tripindigo are not liable to you or any other person for any loss resulting directly or indirectly from the use of a linked site.

  1. All warranties and other terms which are not expressly included in these terms and conditions are excluded to the maximum extent permitted by law. Where our liability cannot be excluded, to the maximum extent permitted by law our liability will be limited to:

(i) For breach of implied terms, at our option, to resupply of the service or the cost of resupplying the service; or

(ii) Otherwise, to the value of the booking made.

  1. To the maximum extent permitted by law, Tripindigo is not liable however caused (including negligence) for any loss of data, loss or income or profit, disappointment, or indirect, incidental, or consequential loss arising from your use of the site or any bookings.

  1. These terms and conditions do not affect consumers’ statutory rights.


  1. The laws of England govern these terms and conditions and you submit to the non-exclusive jurisdiction of the courts in England.

  1. Tripindigo may change or modify all or any part of these terms and conditions by posting changes to the site.



  heretohelp@tripindigo.com   |     +255 (0) 766 796 685 or +44 (0)208 1333424