Accomodation, Car Hire, Transfers & Activities T&C's

Terms and conditions

The following Terms and Conditions apply generally to all services offered by Tripindigo. Please ensure you carefully read the Terms and Conditions. Your payment for any service and/or product confirms acceptance of these Terms and Conditions.

  1. GENERAL

 

  1. The laws of England govern these Terms and Conditions and you submit to the non-exclusive jurisdiction of the courts in England.
  2. We reserve the right to alter these Terms and Conditions from time to time. Any changes will be posted to the site.

 

Role as Agent

  1. Tripindigo.com acts as that of an agent to the relevant service provider who may be a) the supplier and the principal or b) who may themselves be an agent for the supplier and principal.
  2. The name and contact information of the relevant service provider will be available on the Tripindigo booking voucher. (In all instances, Tripindigo is to be contacted with any changes, cancellations, disputes of whatever nature as indicated on the voucher).
  3. Since we, and our appointed sub-agents, only act as an agent in respect of all bookings we make with the relevant service providers, your contract exists between you and the relevant service provider. The relevant service provider’s booking conditions will prevail over our Terms and Conditions in cases where the Terms and Conditions conflict with each other.
  4. We act solely as an intermediary and not as a principal when making bookings for accommodation, transport, or any other services we offer. We are therefore not liable for personal injury, illness, property damage or other loss or expense of any nature whatsoever arising directly or indirectly out of any of the actions of the company with which we booked or supplying the service we have reserved on your behalf.

 

Bookings

  1. You may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products you book, each booking is a separate booking and your bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992 ("Package Travel Regulations 1992") nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003 ("ATOL Regulations"). The only exception to what is stated above is when you book a package holiday that comprises accommodation and excursions pre-packaged by our suppliers and is clearly indicated as such.
  2. We will always do our best to ensure that all confirmed bookings are accepted by the supplier. If it happens that a supplier is unable to accept a confirmed booking we will do our best to provide you with a suitable alternative of the same standard and in the same location. In the case of accommodation, we cannot guarantee in every case that the alternative accommodation booked by us or the original supplier will be of a matching standard or in the same location as that booked.
  3. We will not accept any liability if there are problems with bookings as a result of your supplying incorrect information such as, but not limited to, the spelling of names, incorrect stay dates and incorrect city or hotel requested. We shall not be liable for, and you will fully indemnify us in respect of any loss or third-party claim, including cancellation charges, we may incur as a result of any incomplete or inaccurate details in the booking you made through our website or the booking information you sent to us for us to reserve on your behalf.
  4. You will receive your booking vouchers by email. Please note that each product has a separate voucher and hence there could potentially be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, please ensure you have valid photo identification which matches the name of the lead traveller on the booking.

 

Booking

  1. We will confirm bookings and cancellations by email. Unless you receive such an email from us you cannot consider the booking to be confirmed or cancelled.
  2. The booking system may only be used to book a maximum of 9 passengers, in no more than 5 rooms. Any more than this is classified as a Group reservation. Such bookings must be sent by email to yourreservation@tripindigo.com and will be subject to quotation and prepayment. If bookings are added using our online system and the hotel believes they are a group they are not bound to take the booking.

1.13 All reservations should be made online but in exceptional circumstances, we will accept emails.

 

Pricing

  1. We reserve the right to vary prices at any time as a result of changes in taxes, special event periods, or when a currency movement is in excess of 3%. We will only increase the price on an existing confirmed booking if a change in tax is forced on us by our supplier.
  2. The child policies can vary for each hotel and activity. Please check the prices and applicable ages when booking. Prices can be seen on our website.
  3. Payment due is indicated on the check-out page, and include card processing fees if applicable. In the case of services and products where deposits are paid, the balance is to be paid within the cancellation period. The payment will be listed as Tripindigo or EasyOTA Ltd on your statement.
  4. Prices quoted are per person or in the case of accommodation, per room type displayed, unless otherwise specified. Prices include VAT and local taxes unless otherwise stated. Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
  5. Not included as part of the services we offer are any applicable foreign departure, security, customs, or immigration fees, passenger facility charges and international transportation tax. In addition, tips/gratuities to tour directors, drivers, and local guides; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.
  6. Certain products may involve charges like car parking, fuel surcharge, airport taxes, security deposits, national park entrance fees etc. that are over and above the stated price on the Tripindigo website. You will have to pay these directly to the relevant service providers in order to consume the service. Adequate explanation and information will be provided to you on the website under the product inclusions and exclusions section. Please review the Terms and Conditions of the relevant service provider before making any security deposits or payments for additional charges. Tripindigo has no involvement in such financial transactions and hence carries no associated liability.

 

Special Requests

  1. Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will inquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.

 

Cancellations and Amendments by Us

  1. We and the relevant service provider will do all we can to tell you of any significant changes to your booking. If you do not wish to accept the change, wherever possible the relevant service provider may offer you an alternative arrangement with an alteration in price or otherwise, the booking will be cancelled subject to the cancellation policies mentioned on our website. As an agent (as set out in section 1.3 above), we are unable to accept any liability for any changes, significant or otherwise, to your booking.

 

Cancellations and Amendments by You

  1. Please note that in many cases it will not be possible to make any changes to a booking once confirmed unless the original booking is cancelled and a new booking made. Cancellation charges will apply as per paragraph 1.23 below. Prices applying to all new bookings made following a cancellation will be those prices applicable on the day the new booking is made.
  2. Cancellation charges vary according to product and service provider and are displayed on our website. Please refer to the details and applicable cancellation charges on the product details page of our website. When cancelling the booking you will be notified via email or telephone of any cancellation fees.
  3. To cancel a booking for any travel service, we will require written confirmation by email of the cancellation by the lead passenger. Please quote any booking references on all correspondence. Please make sure that you’re using yourreservation@tripindigo.com when sending emails.
  4. Changes to bookings can only be dealt with when requested by you to us and not by the supplier to us. If you cancel direct with one of our suppliers you may still be liable to be charged as the suppliers’ contracts are with us. We may therefore still be liable for charges, which we must pass on, should you cancel direct.
  5. We do not charge an amendment fee, but if the new total price of the booking which needs to be amended differs, an additional payment or refund would be necessary. Please note that amendments will be subject to the booking conditions of the Supplier who may charge amendment fees.
  6. Please check your booking details carefully to ensure that any other independent flight and/or travel arrangements coincide with the dates you have booked with us as we will not be liable for any costs incurred as a result of any mistakes by you.

 

Information Provided

  1. We regularly review all details about the travel products offered on Tripindigo.com to ensure the data provided is accurate and current. Tripindigo cannot guarantee that it is completely free of mistakes or omissions and accepts no responsibility whatsoever for eventual mistakes or omissions that may appear on the website. We obtain as accurate information as available from the service providers.
  2. Tripindigo has the right to modify invoices or cancel reservations after incorrect publications on the website which contain obvious mistakes in prices and/or descriptions.

 

Complaints

  1. If you have cause for complaint whilst on your trip, this must be brought to the attention of the relevant service provider immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardise any claim you subsequently make.
  2. Complaints must be notified to the Tripindigo Customer Services Department at your earliest opportunity, but not later than 5 days from action taken as per paragraph 1.30 above. The assistance we provide to resolve your complaint is provided in our capacity as an agent only (as set out in section 1.3 above). Contact Tripindigo at heretohelp@tripindigo.com or call us during office hours (GMT+3) +255 (0) 68 359 3933 or +44 (0)208 1333424.

1.32 The health and safety standards that apply to the services you have booked should meet the local standards applicable to the booked destinations. Tripindigo monitors wherever possible that local standards have been met. However, such standards vary widely and may not match those prevalent in the UK, USA or the country where you are resident. If you have a concern about any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.

 

Passports/Visas and Health Requirements

  1. It is the responsibility of all passengers, regardless of nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger travel without the correct passport, visa, health insurance or any other immigration requirement.

 

Travel Insurance

1.34 It is strongly recommended you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither Tripindigo nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured.

 

Force Majeure – Circumstances Beyond Our or Our Supplier’s Control

1.35 We cannot accept liability or pay any compensation where the performance of our obligations under this agreement is prevented or affected by ‘Force Majeure’. Force Majeure means any event or circumstances beyond reasonable control, which the supplier or the provider of the service, even with due care, could not foresee or avoid. Such events include, but are not limited to, war, terrorist activity, civil unrest, industrial disputes, extreme weather conditions, natural or manmade disaster (and all similar events outside of our control). We will always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless we are bound by contracts with our suppliers which preclude us from obtaining a refund from them to pass on to you.

 

Privacy Policy

  1. When booking flights, accommodation and other travel services, we collect your name, email address, and payment method information to process your booking. We also use this information to contact you in case there is a question or problem with a reservation.
  2. We also use data collected when you register, enter a contest, and make purchases to enhance and personalise your booking experience. Your personal information provided to our website will never be passed to third parties without your explicit permission. You can read our full Privacy Policy here.
  3. The supplier may need to collect personal data and other information about you to deal with your booking. This information may include such details as customer name, personal preferences, disabilities, any special dietary requirements or nationality details. The supplier undertakes to comply with the respective and concerning applicable law, namely, but not limited to, the Bribery Act 2010 (as amended or superseded), the Data Protection Act 1998 (as amended or superseded), any regulations on tourism and travel agency activities, processing of personal data and protection of privacy in the electronic communications sector and electronic commerce, and the supplier shall be exclusively responsible for non-compliance or violation of such laws or regulations.
  4. The supplier may disclose customer information to third parties only for the purpose of completing customer reservations and for the purpose of associated administration.

 

Limits on Liability

  1. Subject to the limitations set out in these Terms and Conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to the price paid for the booked arrangements.
  2. However and to the extent permitted by law, neither Tripindigo, its officers, directors, and employees, nor any of our respective suppliers, representatives, affiliated companies, distributors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
  1. you or on your behalf in excess of the liability described above; or
  2. by third parties as a result of
    1. your breach of this agreement or the documents referenced herein;
    2. your violation of any law or the rights of a third party; or
    3. your use of this website.

1.42 If any International Convention applies to or governs any of the services or facilities supplied by us on behalf of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.

Miscellaneous

  1. If any provision of these Terms and Conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such an event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms and Conditions.

2. Airlines / Air Tickets and Flights

 

2.1   We act as a disclosed agent for the airlines and your booking contract is direct with the airline. Bookings are subject to the airline’s Terms and Conditions and policies and you should read these before proceeding with your booking:

 

2.2  Our role as an agent is limited to facilitating bookings and arranging documentation.

2.3   A Tripindigo / Tripindigo.com flights booking is an offer by you to purchase the relevant ticket. A contract for the flight ticket arises directly between you and the airline when we send you a confirmation email and itinerary indicating that your booking has been accepted and your card payment has been processed. It is not until you receive a booking confirmation email from us or your card has been charged that your seats are booked and paid and your booking with the airline is finalised. Please note that airline schedule changes may apply. The onus rests on you to carefully check and correct any mistakes in your reservation request and in any confirmation received from the airline via us.

2.4   Airline schedules may change and flights may be delayed or cancelled for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions, network changes and late inbound aircraft. Accordingly, we do not guarantee that the airline will be able to carry you and your baggage in accordance with the date and time of the flights specified in your booking. Please ensure that accurate passenger details are provided when you make your booking so any changes can be notified to you.

  1. By making a Tripindigo / Tripindigo.com flights booking you warrant that you are at least 18 years old.
  2. We have a right to accept or reject bookings at our discretion.
  3. We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of airlines whom we have no direct control over. Any changes to airline schedules (including delays) are under the airline’s control and are not our fault or responsibility.
  4. We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to us by email at heretohelp@tripindigo.com.

 

Airline Flight Rules

  1. For each booking, there are additional airline flight (or fare) rules specific to that flight. They may, for example, state that the ticket cannot be cancelled or is non-refundable, and have other information relating to itinerary and refunds. You should read the flight rules for each ticket. You can find the relevant flight rules when you progress through the booking path.
  2. You are responsible for complying with the airline’s rules in relation to check-in times, reconfirmation of flights or other matters. We accept no responsibility for any issue arising due to non-compliance with rules set by the airline.
  3. Some airlines may not accept you if you need special assistance or may apply additional fees for providing special assistance. Dangerous goods are prohibited on all flights. Pets cannot be carried as luggage.
  4. Adding your frequent flyer details to your booking does not indicate or guarantee that the selected fare is eligible for frequent flyer points or that the airline will award points for your flight.

 

Fares and Taxes

  1. The flight fare price, taxes and booking fee as displayed in the booking summary are added together to form your final quotation. Prices displayed include pre-paid taxes only where specified and are subject to airline availability. Some taxes and surcharges are not pre-payable; it is your responsibility to pay these to the airline when required. Fares and taxes are subject to change and are not guaranteed until you receive a confirmation email when your credit card will be charged. Any fare or tax change will be notified to you prior to you completing the booking. Upon successful confirmation, you will be charged the booking price that is displayed in your final booking summary immediately before you click ‘Book It’. Airline fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply.

 

Identification, Passport and Visa Requirements

  1. These are the responsibility of all individual travellers. For domestic flights, the name of the booked passenger must match the passenger's photo ID provided at check-in. When you make an international flight booking it is your responsibility to ensure that the booking name appears exactly as it does in your passport and we take no responsibility for names entered in any variation other than what is on your passport and in the same order. You must ensure your passport has a validity of at least six months from the date of arrival into any country. You are responsible for ensuring that you meet the passport, visa, health and other documentation requirements of the countries you wish to visit and those that you transit (even if it is for a plane change) that are current at the time of travel. We will not accept any responsibility if you are denied boarding or deported due to non-fulfilment of the above.

 

Cancellations and Amendments

  1. The airline’s policy on cancellations and amendments will be displayed on the booking page. If you need to change or cancel your flight, it is your responsibility to contact us as soon as possible. This enables us to attempt to cancel your reservation with the airline. Some tickets are non-refundable but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes. In the majority of cases, airlines will charge a cancellation fee (in some instances this may be 100% of the fare).
  2. Airline refunds may take up to 12 weeks to be processed by the airline and this is beyond our control. Where refunds are due to you directly from an airline, we will provide reasonable assistance to you in claiming the refund from the airline.

 

About our Liability

  1. We make every effort to ensure all flight information displayed on the site is accurate; however, as considerable information is accessed from our suppliers, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change flights information published on the site at any time. We are not liable to you or any other person for any loss in connection with the use of a linked site.
  2. All warranties and other terms which are not expressly included in these Terms and Conditions are excluded to the maximum extent permitted by law. Where our liability cannot be excluded, to the maximum extent permitted by law our liability will be limited to:
  1. For breach of implied terms, at our discretion, to either resupply the service or the cost of resupplying the service; or
  2. Otherwise, the value of the booking made.

2.19  To the maximum extent permitted by law, we are not liable, however, caused (including negligence), for any loss of data, loss or income or profit, disappointment, or indirect, incidental or consequential loss arising from your use of the site or any bookings.

2.20  These Terms and Conditions do not affect consumers’ statutory rights.

For more on our general terms and conditions click here

  1. Hotels / Accommodation

 

  1. Descriptions of the hotels and their facilities and amenities are provided by our suppliers. Whilst we make every effort to ensure that the descriptions and information are accurate, we cannot accept responsibility for any errors or omissions. Changes may occur which are beyond our control. In the interests of continued improvement, hotels may alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available, without prior notice. Hotels will also show the effects of normal wear and tear and these too are also beyond our control. Please note that hotel classifications and assessments are often based on our own view and may not reflect other sources. We will not accept any claim for compensation based on any description or information either provided or missing.
  2. Triple and quad rooms may not always contain three or four separate full-size single beds. One or more folding beds may be used.
  3. Should any passenger alter their stay directly with a hotel, we will need a confirmation letter from an authorised representative of that hotel stating that the change has been accepted and that no charges will be levied to us as a result of the change. We will require a copy of this letter within 14 days of the change for you to qualify for any financial adjustment. After that period requests for a credit may not be accepted.

Complaints

  1. We do not take any responsibility for the quality of the hotel booked. Any complaints relating to hotel facilities, standard or quality need to be brought to the attention of the hotel management at the time of the stay so the hotel can be given the opportunity to try and rectify the situation. If you have done this and not received a satisfactory resolution to the problem please contact Tripindigo. If a counter offer or a reduction of the price of the stay is made by the hotel where the hotel supplier is required to resolve the issue later, you will need to provide proof of this in writing, endorsed and signed by the hotel.

If it is not possible to resolve the issue at the time, the complaint should come to us in writing within 5 calendar days of the last day of the occupancy. After this deadline, nothing else will be taken into consideration.

 

Cancellations and No-shows

  1. The standard cancellation deadline varies for each booking. Bookings cancelled later than the deadline are subject to a minimum charge of the first night of the booked period per room cancelled. Bookings changed within the cancellation deadline but so the arrival date is no longer within the cancellation deadline period will still attract a cancellation charge for at least the first of any unused nights. Non-standard cancellation deadlines may apply from time to time. These will be advised in our prices and on the affected bookings
  2. No-shows by the customer without prior warning shall be considered a cancellation. A minimum one-night charge to cover the first night of the stay will apply to a no-show booking. During periods when a different minimum stay is stipulated by the hotel or during special event periods, the minimum stay period or the entire period of the booking will be charged for.
  3. Should any passenger leave a hotel before the end of their booked stay and without informing the hotel they are doing so, we cannot guarantee any refund for the unused nights and reserve the right to take payment in full for the stay we reserved.
  4. We may cancel bookings you have made, and hotels may request us to make cancellations of bookings on their behalf, if they appear to us or to the hotel to be group bookings and not genuine Fully Independent Traveler (FIT) bookings. Cancellation charges may then apply. You will be liable for these charges. Charges may also apply if the number of rooms booked is reduced within the group cancellation deadline.

 

  1. Transfers

 

  1. Once a transfer booking is completed, a voucher with the reference number will be provided. The voucher must be printed and presented as proof of reservation/booking. The voucher will contain all the necessary information in order to reach the boarding point and will also contain a contact telephone number for checking the booking and informing about contingencies.
  2. The destination and pick-up addresses on the voucher are the addresses where the passenger will be dropped off and picked up.
  3. It is your responsibility to check the details of your booking on the voucher prior to travel and to inform us if there are any errors. Tripindigo will not be liable in the event the information entered is incorrect.

 

Cancellation and Amendments

  1. Where an airline amends the flight time or flight number this can be amended on your transfer booking without charge.
  2. If you change your hotel after your transfer has been booked, the hotel to which you amend must be within the same resort area for the booking to remain valid. When changing to a hotel in a different resort the transfer booking must be cancelled, and a new booking placed to the correct resort. Cancellation charges may apply.

 

Pick-Up and Drop-Off

  1. It is your responsibility to utilise all options available to confirm your pick-up time. These options are located on your voucher. If you fail to reconfirm the departure service this may not be supplied. If you have moved hotel whilst in the resort to another hotel within the same resort your return pick-up must be confirmed with the supplier over the telephone only.
  2. Should your transfer not arrive and you have followed the procedure stipulated on the voucher by calling the transfer provider, you should ensure that you seek an alternative method(s) to get to the airport in order to mitigate your losses. When paying for alternative transport to the airport please ensure that you obtain a receipt(s). Please submit the receipt(s) to our Customer Services Department on your return home for investigation with the supplier. There is no guarantee that this will be refunded however if the transfer provider is found to be at fault upon investigation you will be refunded the cost of the alternative transport. Please note, we cannot refund any costs without provision of a receipt.
  3. If your arrival flight is diverted, delayed or cancelled we recommend that you contact the supplier via the telephone numbers provided on your transfer voucher. Whilst every effort will be made to accommodate changes of this nature, this may not always be possible and will depend on operational demands on of the supplier. It may not always be viable for the driver to wait and you may have to make alternative travel plans at your own cost locally. If the supplier is able to accommodate the new arrival time an additional charge may be applied.
  4. Due to specific restrictions, including but not limited to, infrastructure work, traffic conditions, and in certain destinations, it may not be possible for your transfer/shuttle to pick up and drop off at your hotel door. Where these restrictions occur, you may be dropped or picked up at the nearest accessible point within a reasonable walking distance from your hotel/apartment.

 

Baggage

  1. Each passenger named on the written confirmation is entitled to carry on the relevant transfer; one suitcase which should not exceed 90cm x 75cm. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires baggage in excess of this allowance we must be informed at the time of the booking as the reservation may be declined or extra fees might apply.

 

Complaints

  1. Please note we will not consider any complaint/refund if you do not call the number provided on the voucher in case of problems with the transfer.

 

 

  1. Car Hire

 

  1. You will be issued with a voucher via email upon payment confirmation. This will contain all the relevant information required, including contact details of relevant parties you may need. This voucher is the proof of your reservation and payment and will need to be presented at time of picking up your vehicle.

 

Driving Licence

5.2 The hirer and/or authorised driver must have held a full and valid driving licence for a minimum of 2 years up to and including the time of hire and that licence must bear no current endorsements during the last two years. An international driving licence is usually required., (In Tanzania and Zanzibar your national driving licence can be endorsed for an extra $10 USD. This can be processed in advance. After making a confirmed booking, please simply email a scanned copy of your national driving license which will be processed as relevant.)

 

    1. The hirer and/or authorised driver must be over 23 years of age and under 70 years of age. The hirer and/or authorised driver must also be in possession of a proper means of identification other than a driving licence.

 

Insurance

  1. Rental car insurance will include Collision Damage Waiver (CDW). Insurance cover does not include the personal consequences/damages occurred to the renter. Personal property is not covered – you must insure this yourself. Personal Insurance, Medical Insurance or Travel Insurance, or any other kind of Insurance not included with the vehicle rental. A Personal Insurance Policy can be issued by the insurance company or agents if the need arises. It is the hirer’s responsibility to ensure that adequate insurances are in place before utilising the vehicle.

 

Fuel Policy

  1. All vehicles have a minimum OR maximum amount of fuel at the commencement of the period and should be returned in the same state. If in the case of the ‘minimum’, and you return the vehicle part full, you will not be reimbursed for fuel at the end of the period. If in the case of the ‘maximum’, your card will be debited if the fuel is not full upon return. Rentals do not typically include any fuel allowance unless specifically agreed in writing before the commencement of the rental period.

 

Security

  1. The vehicle must be locked when unattended. The hirer is responsible for the security of the vehicle. It’s the hirer’s responsibility to make sure the car is parked safely in hotel car parks under watchmen during the night. Most places provide watchmen and car parks.

 

Payment

  1. Payment for the rental period is payable in full, in advance, at time of booking and confirmation.

 

Cancellation

  1. Most car rental companies will cancel your reservation and retain 50% of the original booking fee.

 

Mechanical Failure

  1. Is the responsibility of the Car Hire company who will provide a replacement vehicle in the event that your vehicle cannot be repaired at the roadside.


  heretohelp@tripindigo.com   |     +255 (0) 766 796 685 or +44 (0)208 1333424